What is 9-1-1 and Enhanced 9-1-1?
What is 9-1-1?
Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergency. In some places, you may be able to be connected with Poison Control by calling 9-1-1, but you should check with local officials in your area to make sure. A 9-1-1 call goes over dedicated phone lines to the 9-1-1 answering point closest to the caller, and trained personnel then send the emergency help needed.
What is Enhanced 9-1-1?
Enhanced 9-1-1, or E9-1-1, is a system which routes an emergency call to the 9-1-1 center closest to the caller, AND automatically displays the caller’s name (as it appears on their phone bill) phone number, address, map with the location of the call and the departments who cover that location. Cellular/wireless calls provide the callers location with up to 10m accuracy. The 9-1-1 call taker can refresh the cellular/wireless current location through out the duration of the call. This is helpful for when a caller is on the move in a car. The 9-1-1 call taker will typically ask the caller to verify the information, which appears on his or her computer screen.
What does Columbiana have?
At this time the City of Columbiana has E9-1-1 for all land line and cellular/wireless calls. Please note if you use a VoIP phone service such as Vonage™ or Comcast Digital Voice®, your 9-1-1 call will go through their 9-1-1 dispatch center and then be passed onto the Columbiana County 9-1-1 system. We are not always provided with the information that E9-1-1 provides to us. Please make sure if you have one of these services that you provide us with your location! For more information on 9-1-1 and Internet Phones, click here